A little help,
whenever you need it.

For Knoobi support, email alexnsbmr@gmail.com. Include your app version, iOS version, and what happened. Please avoid sending private course material or personal information unless it is needed to explain the issue.

Importing material

Use a clear photo, a readable PDF, an unprotected EPUB, or pasted notes. A document needs enough text to create useful questions. Generation requires an internet connection. If a scan is hard to read, try a sharper photo or paste the text.

Restoring Knoobi Plus

Use the Apple Account that made the purchase, then open Knoobi Settings → Restore purchases. If plans fail to load, check your connection and try again. Contact support if the issue continues.

Canceling or requesting a refund

Manage your subscription in iPhone Settings → your name → Subscriptions → Knoobi. Deleting Knoobi does not cancel billing. Apple explains how to cancel. Refund requests go through Apple's purchase support.

iCloud and learning data

Settings shows whether Knoobi is using iCloud sync or local storage. For sync, use the same Apple Account, allow iCloud for Knoobi, and check your internet connection and storage. Your name and onboarding profile stay local. Sync can take time.

To clear your data, open Knoobi Settings → Learning data → Delete all learning data. Cloud-backed deletions sync to your other devices when connected. This does not erase originals in Photos or Files, cancel subscriptions, or remove provider purchase records.

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